Shipping Policy for Cricket CrowdCast

Effective Date: June 2025]

Thank you for shopping with Cricket CrowdCast! We’re excited to send our fan gear, memorabilia, and signature merch straight to your door. Please read our Shipping Policy to understand how orders are processed, shipped, and delivered.

1. Order Processing Time

• Orders are typically processed within 1–3 business days after payment is confirmed.

• Orders placed on weekends or public holidays will be processed on the next business day.

• You’ll receive an order confirmation email, followed by a shipping confirmation with tracking once your order is on the way.

2. Shipping Rates & Delivery Times

📍 Australia (Domestic Shipping)

• Standard Shipping: 3–7 business days — flat rate [insert price]

• Express Shipping: 1–3 business days — flat rate [insert price]

🌍 International Shipping

We ship to selected countries outside Australia.

• Standard International Shipping: 7–21 business days — rates calculated at checkout

• Shipping time may vary depending on destination, customs delays, and local carrier service.

 

Please note: Customers are responsible for any customs fees, duties, or import taxes charged by their country.

3. Shipping Providers

We use trusted shipping carriers such as Australia Post, Sendle, and DHL (for international orders). Tracking numbers will be provided where available.

4. Shipping Areas

We currently ship to:

• Australia (all states and territories)

• New Zealand

• United Kingdom

• India

• United States
  (More countries coming soon — contact us if yours isn’t listed.)

5. Order Tracking

Once your order ships, you’ll receive an email with a tracking number and link. If you don’t receive tracking info within 5 business days, please contact us.

6. Delays or Delivery Issues

We are not responsible for delays caused by:

• Incorrect or incomplete shipping addresses

• Customs clearance

• Natural disasters or courier disruptions

However, we’ll work with you to resolve issues as best we can. If your package hasn’t arrived after the expected delivery window, email us at [insert support email].

7. Lost, Stolen, or Damaged Packages

• If your order arrives damaged, please email us with photos within 7 days of delivery.

• If your order is marked as delivered but you didn’t receive it, please first check with neighbors or your local post office. Then contact us for support.

We may offer replacements or refunds depending on the situation and product availability.

8. Address Changes

If you made a mistake in your shipping address, contact us immediately at [insert email]. If the order hasn’t shipped yet, we’ll do our best to update it. Once an order is shipped, we can’t guarantee changes.

9. Pre-Orders and Limited Releases

Some exclusive items (like CCC Baggy Cream Hats or limited-edition fan gear) may have longer lead times. These will be clearly marked on the product page with estimated shipping dates.

10. Questions?

If you have any questions about your order, reach out to our friendly team:

Email: andyp@cricketcrowdcast.com